An extenuating circumstances letter, written by a registered therapist
If your mental health is making an exam or deadline impossible to meet, you can get documentation from a registered therapist within 24 hours without waiting weeks for a GP.
Talk to our agent on this page, it asks how you're doing, what's going on, and what and how it is affecting your studies. The therapist reads everything you shared understanding your circumstances and writing a letter to explain your circumstances.
Talk to our intake agent — it'll ask how you're doing and what's going on, so the therapist has what they need to write your letter.
What this is
A real letter, written and signed by a registered therapist (BACP, UKCP, or HCPC), based on a structured intake conversation. Sent to you, or directly to your university EC office if you consent.
What this isn’t
Therapy. A diagnosis. If a therapist doesn't think a letter is clinically appropriate, they'll say so and point you somewhere better.
What it costs
£100, charged only after a therapist signs your letter. The signed letter is emailed to you within 24 hours.
How it works
A short form
We ask about your university, the assessment that's affected, and how you're doing today.
A 20-minute intake
A structured conversation about what's been going on, what's affecting your studies, and what kind of support is in place. The agent identifies as AI at the start of the session and stays in scope — it doesn't diagnose or give therapeutic advice.
A therapist reviews
A registered therapist reads the summary and full transcript. They approve and draft the letter, or ask a follow-up question if they need more information.
Your letter
PDF and Word, signed by the therapist with their registration body and number. Sent to you, and — if you've consented — directly to your university EC office.